Shipping policy
SHIPPING POLICY
Orders are prepared and shipped once payment has been confirmed, generally within 1 to 2 business days.
Estimated delivery times:
- France: 2 to 4 business days (Colissimo / tracked letter)
Shipping rates:
- France Standard: €3.90
- France Express: €5.60
- Free shipping in France for orders over €50.
Delivery times are estimates and may vary depending on the carrier or circumstances beyond our control, such as strikes, severe weather or periods of high activity.
If your order is delayed or you experience a delivery issue, please contact us at lesfantaisiesdevalou@free.fr, including your order number.
In the event of a delay, loss or damage to a parcel during transit, Les Fantaisies de Valou will assist the customer with the necessary steps involving the carrier and will seek an appropriate solution in accordance with applicable regulations.